RoboBasket Support

Customer Support
Feel free write us email if you have any questions about our products. If you have feature requests or bug reports please send us email, we'd very appreciate that.
We try to answer all our support mail within 24 hours — and most of the time much sooner than that! If you've emailed us and have not had a response within 24 hours, your email may not have reached us for some reason. Please resend it.

Frequently Asked Questions

What is RoboBasket?

RoboBasket is a rule based file sorter for Windows. You can create some rules for your folders ( e.g. Desktop, Downloads) and let RoboBasket move, copy, rename, delete your files automatically.

Can RoboBasket process files in subfolders?

Yes. We have added this feature in Version 2. Click "Show Advanced Settings" in the folder tab and check the "Process files in subfolders" option.

How do I exclude files from being processed?

Click "Show Advanced Settings" in the folder tab then add files or folders to the "Don't Process The Following Files/Folders" list. RoboBasket will ignore the items in the list.

If the file is in use by another program, What will happen to this file when RoboBasket try to process it?

RoboBasket will just ignore the file and not take any action to it. RoboBasket will wait for the next round and try again.

How to backup my rules settings?

Click the "Backup Rules Settings" from the "Rules" menu. To restore rules settings click the "Restore Rules Settings".
for more tips please check Backup, Restore and Duplicate Rules

How to upgrade RoboBasket?

To upgrade RoboBasket just follow the steps.

  • 1. Download the latest version
  • 2. Exit RoboBasket if it's running
  • 3. Uninstall the old version
  • 4. Install the new version

Can I use RoboBasket with Windows Scheduled Tasks?

Yes, just add the start parameter:
to RoboBasket when you set the scheduled task.